RETURN POLICY

Return requests must be submitted within 14 days of delivery.

Items must be unworn, unused, and in original condition with tags attached.

Customers are responsible for return shipping costs unless the item received is incorrect or defective.

Sale and promotional items may be eligible for return depending on the promotion.

To request a return, please complete the contact form below and include your order number and reason for return.

SHIPPING POLICY

Orders are processed within 1-2 business days.

Canada delivery: approximately 3-4 business days after processing.

Tracking information will be sent by email once your order ships.

Please make sure your shipping address is correct before placing your order. YMS Ensemble is not responsible for delays or lost packages caused by incorrect information.

Any shipping questions, please contact us through our website contact form.

Get in Touch

Have a question or need assistance?

Our team is here to help with everything from product inquiries to order support. Fill out the form below or contact us at mail to: ymsensemble@gmail.com. We aim to respond to all inquiries within 24–48 business hours.